Governing law is unspecified. This is a set of the proposal fee matrix to be employed by Airovibe when providing their Travel Web Services. Publish only when internal adoption and script changes are done.

Large OTAs need to differentiate between booking fees and post-ticketing fees since post- ticketing services are fully different and manual. IATA’s BSP Manual also introduces the operational intuition. In most cases, refunds will be subject to some terms which may include using the same payment means used when purchasing tickets. Therefore, the page below divided the following types of self-service and post-sale requests: simple self-service actions, agency assisted post-sale actions, waiver/document handling, special cases: no- show, duplicate booking, name correction, etc.

Airovibe Inc. does not operate the site; it is an independent travel agent. This page covers Airovibe Inc’s post ticketing service fees. These are fees that Airovibe may claim upon confirmation or ticketing of a booking, or upon conducting cancellation processing, for filing refunds, for exchange support, for arranging future-credit arrangements, handling waiver requests, handling name-correction, investigating duplicate- bookings and for other after-sale bookings servicing arrangements. Not included are the airline penalties, the difference in fares, any airport fees or government taxes, air bag, seat fees, or other penalties imposed by the suppliers.

The task of post-ticketing is not the same as doing it online with the original transaction as many, if not all of these tasks do not go without manual review and logic, or may require further contact with suppliers, documentation of waivers, etc. and verifying that the requested action was allowed by the airline. This is where many OTAs include an after-sale service-fee schedule because they are a separate cost to be kept in mind.

Post ticketing fee is levied per passenger, per ticket or per request for a service on Airovibe Inc. If the booking has to be treated separately for the passengers and a multi- passenger booking is booked, then more than one agency post ticketing fee is generated; similarly, if more than one ticket is reissued, then more than one affected document is generated. Airovibe will always charge a commission in addition to a fare difference imposed by airlines, airline change fee, airline no-show fee, penalty from supplier, or charge from airline to take action on behalf of the client.

Some requests can be processed by self-service; others are only minimally processed. Others do need more manual handling skills to handle it. A fee reduction by Airovibe in a particular situation does not mean that the airline does not impose its own fee reduction or fee in the same case. On the other hand, the agency is supposed to get only the amount stated as a fee for providing post-ticketing services after issuance despite the fact that the airline might waive its fee in that particular situation.

Airovibe Inc. reserves the right to reject any post ticketing request even after having been contacted because it can be practically impossible depending on the circumstances. For instance, a full name change might not be allowed to occur on many tickets, a missed flight might have no monetary value, a low-cost-carrier booking may need to be managed directly by the airline or the airline may refuse a waiver request. Thus, here the customer cannot hope to succeed if he/she merely pays for the services offered by Airovibe and does nothing more than that. The fee is paid for the service of the agency and that does not guarantee a particular outcome on the airline, it just provides the agency with the service, unless the description of the service explicitly states that the fee will be charged only if the service is successful.

Airovibe Inc needs to clearly outline when its own post-ticketing fees are due and able to be reimbursed, in order to maintain a level playing field. Structure that works here can be this: Where the Airovibe in question begins to perform the work for a valid customer’s purchase, the Airovibe fee will be an irrecuperable fee in case the category of fees under discussion is a success based one and the airline fails to make the purchase. However, if Airovibe believes before starting work that it is evident that the request cannot be met—is redundant or is beyond the scope of the published data—then the fee should not be chargeable or reversed. If an airline waiver is applied for or a special service is performed, but nothing is done substantively, then the fee should be returned to the user of Airovibe.

According to IATA’s agency guidance, refunds will be generally in the same form as the refund receipt, and may require airline approval for certain refunds. Thus, Airovibe is not able to guarantee that a ticket will be credited back to a new card, to a friend’s card or another bank account (just because the passenger requests it). Monetary adjustments may be subject to identity verification and/or fraud review processes and/or payment-provider requirements.

Airovibe Inc must also have a limited number of conditions that can waive part of its fees: compassionate or fairness fees. Sometimes there are internal exceptions to the rules that are released by large OTAs for bereavement, military and disability reasons. If Airovibe will make such exceptions, it will be those of Airovibe alone and not be treated as airline waivers unless the airline, independently, agrees. Any denials of fair compensation should be properly recorded, documented and based on fair principles.